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If the product I order
is out of stock - how long does it take to build?
To build your lamp, times run as short as 2 weeks and as long as 8 weeks depending
on our current production schedule. The time frame is also dependent upon the
availability of raw materials and how many units have been ordered.
How fast can Carley
ship me products that are in stock?
It may take 2 to 3 days at times, but normally we ship the next day. Order
early for best results.
How long does it take
to get a custom made lamp, reflector or I/R Source built?
It normally takes from 6 to 8 weeks once all of your specifications are defined.
Can I speak directly
to a Carley Lamps Engineer?
Yes, you can speak directly to a Carley Lamps engineer, but we request you
work with our Customer Service Representative first as they will be happy to
direct you to the appropriate resources at Carley Lamps.
Can Carley Lamps quote
me a price on a custom product that they haven't built yet?
Carley can give you a quote if we have built a similar product and have a reasonable
idea of the cost involved. If Carley has no idea what the costs involved are,
we will request you order a prototype so you can verify the product's performance.
Carley can then quote different quantities for the product in question, once
we have determined the cost involved in producing your product.
Do Carley Lamps produce
much ultra violet light or infra red light?
Carley Lamps provide almost no UV light. Carley lamps transmit Infra Red light
out to roughly 3+ microns, and Carley I/R Sources transmit well beyond 16+
microns.
Does Carley Lamps offer
all styles of replacement medical lamps?
Carley Lamps has several styles of replacement medical lamps and normally can
produce any style we presently do not carry. If you can send a print of the
lamp in question or even a burned out sample, this will help us to determine
if we can produce it.
What is the big deal
with halogen lamps?
A Halogen Lamp is a Gas Filled Llamp using Argon, Krypton or Xenon which has
a small amount of Halogen gas inside of it. The Halogen gas acts as a "Cleaning
Solution" inside of the lamp. This keeps the inside of the lamp clean
enabling all of the light the filament produces to shine out of the lamp. A
Dirty Lamp traps some of the filament's light inside of the lamp itself. The
addition of the Halogen gas is an extra step in producing the lamp. This is
why Halogen Lamps cost more than regular Gas Filled Lamps.
How do I pay for my
order of lamps?
You can pay for your order by C.O.D., pre-payment by check or bank transfer
or by establishing a net 30 days credit account. If you would like a net 30
account, please send your local bank information, 5 current credit references
and include their fax numbers and e-mail addresses if possible. We accept Visa,
Mastercard and American Express. A service charge of 2.5% will be added to
all credit card purchases.
Can I have net 30 credit
if I am an international customer?
It is best for International Customers to pre-pay by bank transfer or check.
If you insist on net 30 credit, this can be granted to you only after you have
established yourself as a good candidate for credit by pre-paying for your
first 3 orders.
What is the fee for
a prototype lamp, reflector or I/R source?
Prototypes normally cost between $1,500 up to $2,500 +/- depending on how many
parts you need and the difficulty of manufacturing the prototype. Each prototype
must be quoted individually and all prototypes must be pre-paid.
What methods are available
for shipment of product orders from Carley Lamps?
Carley Lamps ships out orders by UPS, Federal Express and the U.S. Postal Service.
If a customer wantes to use U.S. Mail to ship an order, Carley Lamps charges
a minimum fee of $20.00 per box to ship out a special request. This fee helps
to cover the cost of custom handling your order (delivery to our nearest post
office) versus UPS or Federal Express which pick up shipments directly. U.S.
Mail shipments are insured up to $500.00 and orders must be fully covered by
insurance.
Definitions
T-Tube
Glass Lamps " Non Lens End"
TL-Tube Glass Lamps with Lens End
T-1- Tube Glass Lamp at 1 x 1/8th inch dia. or .132" dia.
T-1.5 - Tube Glass Lamp at 1.5 x 1/8" dia. or .19" dia.
T-2.5 - Tube Glass Lamp at 2.5 x 1/8" dia. or .34" diameter.
Most lamps can be produced in a lens end or non lens end style.
Lamp Leads or Lamp Legs - The legs of a lamp are called leads.
Leads can be made of smaller, more flexible wire called wire leads
or made with stiff thick wire called stiff pin leads. Carley Lamps
uses niromet, nickel, kovar and dumet wire to produce lamp leads. All
Carley unbased lamps are produced with uncut leads. If you require
your lamp leads to be cut to a specific length, please specify this
when ordering your lamps. There is an extra fee for cutting lamp leads.
Mean Spherical Candlepower - MSCP (or CP candlepower for short)
is the total light output of a lamp in all directions.
Foot Candles - Total light output of a lamp when the light is
compressed by a lens or reflector. Foot candles is a "directional
specific" light measurement.
Filament Temperature - The operating temperature of the filament
measured in degrees kelvin.
Lumens = MSCP x 4 .
1 MSCP=12.57 Lumens
Wattage - The amount of electrical power of a lamp. Volts
x Amps = Watts
Note: Carley lamps
are typically 20 watts or less. Carley Lamps welcomes the opportunity to
quote and produce lamps up to 100 watts for specific OEM applications.
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